Privacy policy.

Effective Date: June 4, 2025

At Burke Counselling and Consulting, we are committed to protecting the privacy and confidentiality of all personal information entrusted to us. As a professional counselling practice based in Devon, Alberta, we comply with the Personal Information Protection Act (PIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and, where applicable, the Health Information Act (HIA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and health information when you engage with our services or visit our website.

Collection of Personal Information

In the course of providing counselling and consulting services, we may collect personal information such as your name, date of birth, contact details, emergency contact information, and payment or billing details. If you engage in therapy or consulting sessions, we may also collect health-related information, including referral notes, medical history relevant to your care, session notes, and other information necessary for the provision of effective services. Additionally, when you visit our website, we may collect basic usage data such as your IP address, browser type, and pages visited, through cookies or analytics tools.

Use of JaneApp

Burke Counselling and Consulting uses JaneApp, a secure, Canadian-based practice management software, to facilitate online booking, intake forms, appointment reminders, invoicing, and client record management. When you schedule appointments or complete forms through JaneApp, your personal and health information is securely collected and stored.

JaneApp complies with Canadian privacy laws, including PIPEDA and, where applicable, the HIA. All data is encrypted and stored on secure Canadian servers, and is accessible only to authorized personnel. You can read more about JaneApp’s privacy practices at https://jane.app/legal/privacy-policy.

By using our online booking system or submitting information through JaneApp, you consent to the collection and use of your data as described in this policy and in JaneApp’s privacy policy. If you have any concerns, you may contact us directly to arrange an alternative method of booking or communication.

Use of Information

We collect personal and health information to deliver high-quality, client-centered care. This includes using your information to schedule appointments, maintain accurate records, communicate with you, process payments, and provide appropriate therapeutic services. We may also use anonymized website data to improve user experience and optimize our online presence. All information is collected with your knowledge and consent, and only used for purposes directly related to the services we provide.

Consent and Confidentiality

We are committed to obtaining your informed consent before collecting, using, or disclosing your personal information, except where permitted or required by law. By accessing our services or using our website, you acknowledge and agree to the practices described in this Privacy Policy. Your information is kept strictly confidential and will not be disclosed to third parties without your explicit permission, except in circumstances where we are legally obligated to do so (such as instances of imminent harm or court orders).

Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with other professionals involved in your care, but only with your consent. In limited cases, we may also disclose information to service providers who assist us with administrative, technical, or payment processing tasks. These service providers are required to maintain strict confidentiality and use the information only for the purposes we authorize.

Data Security and Storage

We take reasonable precautions to safeguard your information against unauthorized access, loss, theft, or misuse. This includes storing digital records in encrypted systems and securing any paper records in locked physical storage. Access to your information is restricted to authorized personnel only. We retain records for the duration required by regulatory guidelines and securely destroy them once they are no longer needed.

Your Rights

You have the right to access your personal information, request corrections to any inaccurate or incomplete records, withdraw consent for certain uses, and ask questions about how your information is handled. If you wish to make a request regarding your personal information, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party platforms used for bookings, payments, or resources. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before submitting any personal information.

Policy Updates

We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the updated effective date. We encourage you to review this page periodically for the most current information.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to access, correct, or update your personal information, please contact:

Burke Counselling and Consulting
Devon, Alberta, Canada
lisa@burkecounselling.ca
780-862-8864
www.burkecounselling.ca